Return & Refund Policy

Last Updated:

1. Return Window

You have 14 calendar days from the date you receive your order to initiate a return. This timeframe aligns with standard consumer protection regulations under applicable law.

2. Eligibility for Return

Your product qualifies for return if:

• The product is unopened and in original, unused condition
• All original packaging and seals are intact
• You have your proof of purchase (receipt or order confirmation)
• The return is initiated within 14 days of delivery

3. Non-Returnable Items

The following items cannot be returned:

• Opened or partially used products
• Products with damaged or removed seals
• Items purchased more than 14 days ago
• Damaged packaging caused by customer mishandling (we cover carrier damage)

4. Return Process

Step 1: Contact Us

Email us at info@shouldersdetoxif.shop with your order number and reason for return. Include your full name and contact information.

Step 2: Receive Authorization & Shipping Label

We will provide a return authorization number and shipping instructions. If the product arrived damaged, we will provide a prepaid return label.

Step 3: Ship the Product Back

Package the product securely in its original packaging. Use the provided label or arrange your own shipping (cost is your responsibility unless carrier damage occurred).

Step 4: Processing & Refund

Upon receipt and inspection, we will process your refund within 5-7 business days. Refunds are credited to your original payment method.

5. Refund Amount

Full refund of the product purchase price ($53.99). Refund does not include:

• Original shipping costs (paid to courier at delivery)
• Return shipping costs (customer responsibility unless carrier damage)
• Any expedited shipping charges

6. Damaged or Defective Products

If your product arrives damaged or defective:

• Take photos of the damage and packaging
• Contact us immediately at info@shouldersdetoxif.shop with photos
• We will provide a prepaid return label
• Ship the damaged product back; we will issue a full refund including original shipping
• Alternatively, we can reship a replacement at no cost

7. Defects in Manufacturing or Contents

If the product is defective due to manufacturing error:

• Contact us with proof of defect (photos, description)
• We will provide a replacement or full refund
• We will cover all return and replacement shipping costs
• No questions asked for legitimate manufacturing defects

8. Inspection Upon Delivery

You have the right to inspect your package before payment. If the product or packaging is damaged upon delivery:

• Refuse the package or note damage on the receipt
• Contact us within 24 hours with photos
• We will issue a full refund or reship at no cost

9. Refund Processing Timeline

Refunds are processed as follows:

• Inspection: 1-3 business days after receipt
• Approval: Email confirmation within 1 business day
• Credit: 5-7 business days to your original payment method
• Bank Processing: Your bank may take 1-2 additional business days

10. Exceptions & Special Cases

We may deny returns for:

• Opened or used products (except for manufacturing defects)
• Items returned after 14 days without prior authorization
• Products not in original packaging with evidence of tampering
• Items damaged due to customer negligence during shipment

11. International Returns

If you are outside the United States, you are responsible for international return shipping costs unless the product arrived damaged or defective.

12. Contact for Returns

Shouldersdetoxif LLC
Email: info@shouldersdetoxif.shop
Phone: +1-206-447-1234
Hours: Monday-Friday, 9:00 AM-5:00 PM EST

13. EU Consumer Rights

If you are an EU resident, you have the right to withdraw from this purchase within 14 calendar days per Directive 2011/83/EU (Consumer Rights Directive) for any reason, with no questions asked. Return shipping is at your expense unless the product is defective or we delivered the wrong item.